Workspace Configuration (in the Sites tab) is also where you connect up your on-premises Virtual Apps and Desktops deployment to the Workspace user experience (known as Site aggregation). Share the Workspace URL with your users for clientless access, and guide them to install the Citrix Workspace app for the best experience. Please be advised that Emory Healthcare is upgrading our entry portal for Virtual Desktop to a new and improved EHC Workspace site. This site will replace the older.
Telework at VA
Telework is governed by VA Handbook 5011/26/31 Part II Chapter 4.
Employees working with their supervisor would need to determine telework suitability and eligibility to telework. Once determined telework eligible the employee would need to fill out VA Form 0740 Telework Agreement, the Telework Notification Letter – Employee Eligible to Telework, and you will need to complete Talent Management System (TMS) training as follows:
- All managers must complete TMS Course VA1366994 — Telework Training Module for Managers.
- All employees requesting telework must complete
- TMS Course VA1367006—Telework training module for employees
- TMS Course VA10176—VA Privacy and Information Security Awareness and Rules of Behavior
- TMS Course VA10203 Privacy and HIPAA Training
Additional information on telework can be found Office of Human Resources Management Telework webpage ( only available while on VA's internal network) and OPM's Telework website.
VA Remote Access
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VA Handbook 6500 identifies the compliance requirements for VA remote access users.
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VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat. The CISCO RESCUE VPN Client is only for use on VA Government Furnished Equipment (GFE) and is installed on all GFE laptops. Users would still need to request remote access and have their remote access accounts enabled for use with either CAG or RESCUE.
You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).
Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible. Citrix workspace for chromebook. If you require technical support, please reference the FAQs and other supporting documentation found at https://raportal.vpn.va.gov or contact the Enterprise Service Desk (855) 673-4357.
Software, supporting documentation, FAQs and general information are hosted at the VA's Remote Access Information and Media Portal. Please ensure you have Transport Layer Security (TLS) 1.1 enabled on your web browser before attempting to access this site. To enable TLS within Internet Explorer: Select ‘Tools', then ‘Internet Options', then the ‘Advanced' tab. Enable the checkbox for ‘Use TLS 1.1' (found towards the end of the list).
How do users or facilities request equipment if they require VPN access?
- Click the 'Your IT' Icon on your desktop or go to YourIT Services ( only available while on the VA's internal network)
- Click 'Make a Request'
- Click 'Computer Services,' under categories
- Click on 'OIT Equipment and Software'
- Complete all required fields.
- Tag request for COVID in 'Justification,' field
If you do not require VPN, use the CAG process.
Virtual Private Network (VPN) provides off-campus users with secure access to the Emory University's internal network. Emory VPN access uses a standalone client or web browser to establish the remote access connection. It secures traffic by encrypting communications between a remote computer and Emory's network.
Access: Requires a network ID and password. Users must also register with the IT Service Desk to gain access to the VPN. Call 404-727-7777 to complete this process. Update: This requirement is currently being waived for University users due to the Covid-19 situation. Emory Healthcare users should follow the standard process for gaining VPN access to the Emory Healthcare network.
VPN Client: Windows and Mac users should download the latest Standard Client - this is the preferred VPN access mechanism.
Access URL: vpn.emory.edu How to clear memory mac mini.
Problems? Check out our VPN Troubleshooting Guide.
Questions: Call the IT Service Desk at 404-727-7777 (Emory University employees and students) or 404-778-4357 (Emory Healthcare employees).
Connection Instructions
Please reference the following knowledgebase articles for instructions to connect to the Emory VPN from the following platforms:
Usage Guidelines
- Only connect to theVPNif you cannot access the Emory network resources that you need without it. If you are unsure, try to access the system without theVPNfirst, and if you can't get to it, then feel free to use theVPN.
- Disconnect theVPNafter you no longer need it. Following these first two guidelines will help ensure we have plenty ofVPNresources for everyone.
- Unless you have no other choice, please use Emory owned and managed devices when connecting to theVPN.
- Users who need elevatedVPNaccess to one of the University restricted network cores (Admin, DMZ, HIPAA, etc), still need to have their supervisor, sponsor, or local support submit a Service Now Catalog Request on their behalf for this elevated access.
